{"id":7440,"date":"2018-06-01T07:57:35","date_gmt":"2018-06-01T11:57:35","guid":{"rendered":"https:\/\/www.doggroomingcourse.com\/?p=7440"},"modified":"2018-06-01T07:57:35","modified_gmt":"2018-06-01T11:57:35","slug":"how-to-deal-with-difficult-dogs-and-difficult-owners-pt-2","status":"publish","type":"post","link":"https:\/\/www.qcpetstudies.com\/blog\/2018\/06\/how-to-deal-with-difficult-dogs-and-difficult-owners-pt-2","title":{"rendered":"How to Deal with Difficult Dogs and Difficult Owners \u2013 Pt. 2"},"content":{"rendered":"[vc_row type=&#8221;full_width_content&#8221; full_screen_row_position=&#8221;middle&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; top_padding=&#8221;2%&#8221; bottom_padding=&#8221;2%&#8221; overlay_strength=&#8221;0.3&#8243;][vc_column enable_animation=&#8221;true&#8221; animation=&#8221;fade-in&#8221; column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; width=&#8221;1\/1&#8243; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; delay=&#8221;250&#8243;][vc_column_text]<em>Earlier this week, QC Pet Studies\u2019 key instructor, Lisa Day,<\/em> <em>gave us some exclusive insight into her experience dealing with difficult dogs and their owners as a professional groomer. But dealing with difficult dogs and owners is too significant to leave to just one article! Read on for more advice from Lisa on dealing with difficult clients.<\/em><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_80 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.qcpetstudies.com\/blog\/2018\/06\/how-to-deal-with-difficult-dogs-and-difficult-owners-pt-2\/#Recognize_a_%E2%80%9CRodeo%E2%80%9D\" >Recognize a \u201cRodeo\u201d<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.qcpetstudies.com\/blog\/2018\/06\/how-to-deal-with-difficult-dogs-and-difficult-owners-pt-2\/#Never_push_a_dog_past_its_limits\" >Never push a dog past its limits!<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.qcpetstudies.com\/blog\/2018\/06\/how-to-deal-with-difficult-dogs-and-difficult-owners-pt-2\/#How_to_Refuse_a_Client\" >How to Refuse a Client<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.qcpetstudies.com\/blog\/2018\/06\/how-to-deal-with-difficult-dogs-and-difficult-owners-pt-2\/#Dealing_with_Neglect\" >Dealing with Neglect<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Recognize_a_%E2%80%9CRodeo%E2%80%9D\"><\/span>Recognize a \u201cRodeo\u201d<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>When you first start off, you may not too much say over who your clients are because you\u2019ll likely be working for somebody else. On the other hand, if you\u2019re self-employed or run your own salon, you\u2019ll get to choose your clients. Nonetheless, you need to understand when to say no! After four decades of working in the industry, Lisa is able to be selective over the dogs she grooms. She refuses to groom dogs which she calls \u201crodeos\u201d.<\/p>\n<p>Rodeos are rowdy dogs that haven\u2019t had a lot of handling or behavioral conditioning in the home environment. Dogs are not born with behavioral problems. It\u2019s the responsibility of the owner to teach them appropriate behavior. When this isn\u2019t done, the dog will act viscerally. For younger, smaller dogs, this is generally not a big deal because the problem can be overcome. But, it\u2019s more problematic when the dogs are larger and older. As the saying goes, you can\u2019t an old dog new tricks! Older dogs run a greater risk of passing away during an unfamiliar, first-time grooming session. In these instances, it\u2019s better to recommend them to visit a vet instead.[\/vc_column_text][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;50&#8243;][image_with_animation image_url=&#8221;7448&#8243; alignment=&#8221;&#8221; animation=&#8221;Fade In&#8221; box_shadow=&#8221;none&#8221; max_width=&#8221;100%&#8221; delay=&#8221;250&#8243;][\/vc_column][\/vc_row][vc_row type=&#8221;full_width_content&#8221; full_screen_row_position=&#8221;middle&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; top_padding=&#8221;2%&#8221; bottom_padding=&#8221;2%&#8221; overlay_strength=&#8221;0.3&#8243;][vc_column enable_animation=&#8221;true&#8221; animation=&#8221;fade-in&#8221; column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; width=&#8221;1\/1&#8243; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; delay=&#8221;250&#8243;][vc_column_text]\n<h2><span class=\"ez-toc-section\" id=\"Never_push_a_dog_past_its_limits\"><\/span>Never push a dog past its limits!<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>In some situations, you won\u2019t know the dog is a rodeo until you\u2019ve already started the groom. Once you notice that the dog is reaching a threshold in anxiety or aggression, do not aggravate the dog any longer\u2014stop in the middle of the groom if you have to. Safety comes first! Sometimes you just can\u2019t continue, but make sure you thoroughly explain the situation to the owner afterward. That being said, always allocate enough time to assess the dog\u2019s physical and mental condition before starting\u2014especially for dogs you\u2019ve never groomed before!<\/p>\n<p>Start by laying a hand on the dog. If they are jittery and keeps flinching, this is a red flag! A dog that is immediately uncomfortable during the assessment even when their owner is \u00a0present isn\u2019t promising. It\u2019s unlikely that the dog will become calmer and more cooperative during the actual groom. However, there\u2019s a difference between a dog that\u2019s nervous for a first-time groom and one that absolutely can\u2019t handle the situation. Your ability to read a dog will improve as you gain more experience.<\/p>\n<p>If the dog is displaying a negative reaction, insist that the owner stay for the assessment. Let them know beforehand that their time will be required. This way, if the assessment goes awry, they\u2019ll see for themselves that their dog may not be in suitable mental condition to for an in-salon groom.[\/vc_column_text][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;50&#8243;][image_with_animation image_url=&#8221;7447&#8243; alignment=&#8221;&#8221; animation=&#8221;Fade In&#8221; box_shadow=&#8221;none&#8221; max_width=&#8221;100%&#8221; delay=&#8221;250&#8243;][\/vc_column][\/vc_row][vc_row type=&#8221;full_width_content&#8221; full_screen_row_position=&#8221;middle&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; top_padding=&#8221;2%&#8221; bottom_padding=&#8221;2%&#8221; overlay_strength=&#8221;0.3&#8243;][vc_column enable_animation=&#8221;true&#8221; animation=&#8221;fade-in&#8221; column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; width=&#8221;1\/1&#8243; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; delay=&#8221;250&#8243;][vc_column_text]\n<h2><span class=\"ez-toc-section\" id=\"How_to_Refuse_a_Client\"><\/span>How to Refuse a Client<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Always remember that you are the professional and the pet owner is just that, a pet owner. They don\u2019t know everything about grooming and aren\u2019t supposed to, but you are! A client may ask for something that is physically impossible. These requests usually come from a lack of knowledge. The best response is to educate them. Explain that while you would love to give them what they want, it simply can\u2019t be done. Be sure to provide thorough explanations and context with your refusal. If the owner has a better understanding of the situation, it\u2019s unlikely that will be erupt in rage.<\/p>\n<p>Lisa says the weirdest request she ever gotten was to give a poodle a mohawk. She ended up doing it, but <em>shhhh<\/em>\u2014she doesn\u2019t want people to know! One thing she absolutely refuses to do? Shave a double coat! You likely know from your dog grooming training that using clippers is dangerous for a double-coated dog! Although she\u2019s done it in her past, she\u2019ll never do it again!<\/p>\n<p>Some clients will insist that you shave their double-coated dog. Again, the key here is to be patient in explaining yourself and providing adequate facts to back yourself up. Explain the dangers of shaving and ensure clients that you\u2019ll still be able to address their primary concerns of shedding and overheating during the summer without the use of clippers. Lisa assures them that if they\u2019re unhappy at the end of the appointment with her method, she\u2019ll shave them afterward to their request. Despite this risky promise, she\u2019s never had a client re-request a shave![\/vc_column_text][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;50&#8243;][image_with_animation image_url=&#8221;7446&#8243; alignment=&#8221;&#8221; animation=&#8221;Fade In&#8221; box_shadow=&#8221;none&#8221; max_width=&#8221;100%&#8221; delay=&#8221;250&#8243;][\/vc_column][\/vc_row][vc_row type=&#8221;full_width_content&#8221; full_screen_row_position=&#8221;middle&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; top_padding=&#8221;2%&#8221; bottom_padding=&#8221;2%&#8221; overlay_strength=&#8221;0.3&#8243;][vc_column enable_animation=&#8221;true&#8221; animation=&#8221;fade-in&#8221; column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; width=&#8221;1\/1&#8243; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; delay=&#8221;250&#8243;][vc_column_text]\n<h2><span class=\"ez-toc-section\" id=\"Dealing_with_Neglect\"><\/span>Dealing with Neglect<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Lisa\u2019s number one piece of advice: \u201c<em>Be the champion for the dog, and don\u2019t be judgmental to the owners.\u201d<\/em> This is very hard to do and it comes with experience. When you come face-to-face with a neglected dog, your first instinct is an overwhelming feeling that someone should pay a penalty for treating the dog this way. However, Lisa warns that acting on this impulse won\u2019t really solve the issue. If you point out the neglect in an aggressive manner to the owner, they\u2019ll simply become infuriated and leave with their pet. The result is that the dog doesn\u2019t receive the help it needs!<\/p>\n<p>Instead, be there for the dog. The fact that the client brought them to you shows that they\u2019re trying to do the right thing. By keeping an open mind and focusing on helping the dog, you will be able to accomplish much more. The client will probably return for your services and you\u2019ll have the opportunity to make a greater impact on the dog\u2019s life!<\/p>\n<p>We hoped you find these tips useful! In case you missed the first three articles in this series, check them out below. With over 40 years of experience in the field, her advice is a great resource for novice and even advanced dog groomers alike!<\/p>\n<ul>\n<li><a href=\"https:\/\/www.doggroomingcourse.com\/2018\/03\/different-career-paths-dog-groomers\/\" target=\"_blank\" rel=\"noopener\">The Different Career Paths For Dog Groomers<\/a><\/li>\n<li><a href=\"https:\/\/www.doggroomingcourse.com\/2018\/05\/day-life-dog-groomer\/\" target=\"_blank\" rel=\"noopener\">A Day In The Life Of A Dog Groomer<\/a><\/li>\n<li><a href=\"https:\/\/www.doggroomingcourse.com\/2018\/05\/how-to-deal-with-difficult-dogs-and-difficult-owners-pt-1\/\" target=\"_blank\" rel=\"noopener\">How to Deal with Difficult Dogs and Difficult Owners \u2013 Part 1<\/a><\/li>\n<\/ul>\n[\/vc_column_text][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;50&#8243;][vc_column_text]Have you come across a difficult dog? Let us know how you dealt with the situation![\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;full_width_content&#8221; full_screen_row_position=&#8221;middle&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; top_padding=&#8221;2%&#8221; bottom_padding=&#8221;2%&#8221; overlay_strength=&#8221;0.3&#8243;][vc_column enable_animation=&#8221;true&#8221; animation=&#8221;fade-in&#8221; column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; width=&#8221;1\/1&#8243; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; delay=&#8221;250&#8243;][vc_column_text]\n<h3 align=\"center\">Excited to kickstart your career as a dog groomer? Check out <a href=\"https:\/\/www.doggroomingcourse.com\/online-courses\/\" target=\"_blank\" rel=\"noopener\">QC\u2019s Dog Grooming Course<\/a>!<\/h3>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;full_width_background&#8221; full_screen_row_position=&#8221;middle&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; top_padding=&#8221;2%&#8221; bottom_padding=&#8221;2%&#8221; overlay_strength=&#8221;0.3&#8243;][vc_column enable_animation=&#8221;true&#8221; animation=&#8221;fade-in&#8221; column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; width=&#8221;1\/1&#8243; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; delay=&#8221;250&#8243;][recent_posts style=&#8221;default&#8221; category=&#8221;all&#8221; columns=&#8221;3&#8243; posts_per_page=&#8221;3&#8243;][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>You won&#8217;t always have easy-going clients &#8211; human or canine. Find out how QC Pet Studies Instructor Lisa Day deals with difficult clients!<\/p>\n","protected":false},"author":7,"featured_media":7450,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[18],"tags":[],"ppma_author":[357],"class_list":{"0":"post-7440","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-from-the-experts"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.8 (Yoast SEO v26.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How to Deal with Difficult Dogs and Difficult Owners \u2013 Pt. 2 - Sniffin&#039; Around<\/title>\n<meta name=\"description\" content=\"Dog grooming is one of the most rewarding careers out there. But, that doesn\u2019t mean it\u2019s always easy. You won&#039;t always have easy-going clients - human or canine. Find out how QC Pet Studies Instructor Lisa Day deals with difficult clients!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.qcpetstudies.com\/blog\/2018\/06\/how-to-deal-with-difficult-dogs-and-difficult-owners-pt-2\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Deal with Difficult Dogs and Difficult Owners \u2013 Pt. 2\" \/>\n<meta property=\"og:description\" content=\"Dog grooming is one of the most rewarding careers out there. But, that doesn\u2019t mean it\u2019s always easy. You won&#039;t always have easy-going clients - human or canine. 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