{"id":3714,"date":"2017-05-19T07:00:21","date_gmt":"2017-05-19T11:00:21","guid":{"rendered":"https:\/\/www.doggroomingcourse.com\/?p=3714"},"modified":"2017-05-19T07:00:21","modified_gmt":"2017-05-19T11:00:21","slug":"6-things-know-dog-grooming-clients","status":"publish","type":"post","link":"https:\/\/www.qcpetstudies.com\/blog\/2017\/05\/6-things-know-dog-grooming-clients","title":{"rendered":"6 Things to Know About Your Dog Grooming Clients"},"content":{"rendered":"[vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; top_padding=&#8221;2%&#8221; bottom_padding=&#8221;2%&#8221; overlay_strength=&#8221;0.3&#8243;][vc_column enable_animation=&#8221;true&#8221; animation=&#8221;fade-in&#8221; column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; width=&#8221;1\/1&#8243; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221;][vc_column_text]By now, you\u2019ve probably worked with tons of different dog grooming clients. Or, if you\u2019re just starting out, you\u2019ll be meeting them pretty soon! Either way, there are a few things to note about every customer that comes to your salon\u2026<\/p>\n<p>Is it really enough to meet your clients and be on a first-name basis? Check out the top 6 things that you should understand about dog owners if you want to run a successful grooming business![\/vc_column_text][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;50&#8243;][image_with_animation image_url=&#8221;3717&#8243; alignment=&#8221;&#8221; animation=&#8221;Fade In&#8221; box_shadow=&#8221;none&#8221; max_width=&#8221;100%&#8221;][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; top_padding=&#8221;2%&#8221; bottom_padding=&#8221;2%&#8221; overlay_strength=&#8221;0.3&#8243;][vc_column enable_animation=&#8221;true&#8221; animation=&#8221;fade-in&#8221; column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; width=&#8221;1\/1&#8243; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221;][vc_column_text]\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_80 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.qcpetstudies.com\/blog\/2017\/05\/6-things-know-dog-grooming-clients\/#1_They_love_their_pets_%E2%80%93_fiercely\" >1. They love their pets \u2013 fiercely!<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.qcpetstudies.com\/blog\/2017\/05\/6-things-know-dog-grooming-clients\/#2_They_might_mistake_you_for_a_vet\" >2. They might mistake you for a vet<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.qcpetstudies.com\/blog\/2017\/05\/6-things-know-dog-grooming-clients\/#3_They_worry_about_bad_conditions\" >3. They worry about bad conditions<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.qcpetstudies.com\/blog\/2017\/05\/6-things-know-dog-grooming-clients\/#4_They_like_being_in_the_know\" >4. They like being in the know<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.qcpetstudies.com\/blog\/2017\/05\/6-things-know-dog-grooming-clients\/#5_They_are_smart\" >5. They are smart<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.qcpetstudies.com\/blog\/2017\/05\/6-things-know-dog-grooming-clients\/#6_They_appreciate_the_advice\" >6. They appreciate the advice<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"1_They_love_their_pets_%E2%80%93_fiercely\"><\/span>1. They love their pets \u2013 fiercely!<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>This goes without saying, but we\u2019re going to say it anyway! Pet owners are dedicated to making their dog\u2019s lives greater than their own. Dogs are precious and pure, and each owner wants to make sure you know that their pal is the most important one in there.<\/p>\n<p>Now as a groomer, you know that every dog in your salon deserves the utmost respect and care. But it\u2019s important to let your clients know that their dog is special to you \u2013 you will put a lot of effort into making him look handsome. He is, after all, a part of the family!<\/p>\n<p>This also means that you need to watch your boundaries. Although you\u2019ll work hard to make sure each animal is 100% safe, you should tell owners up front that there is no absolute guarantee that a fluke accident won\u2019t happen. This way, if there\u2019s a minor problem during the groom, your clients won\u2019t rage at you and storm out! They\u2019ll know that you have taken the necessary precautions.<br \/>\n[\/vc_column_text][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;50&#8243;][vc_column_text]\n<h2><span class=\"ez-toc-section\" id=\"2_They_might_mistake_you_for_a_vet\"><\/span>2. They might mistake you for a vet<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>And that\u2019s not to patronize any of your customers, but they might expect that you know more about animal medicine than you really do. You probably have some first-aid training from <a href=\"https:\/\/www.doggroomingcourse.com\/online-courses\/\" target=\"_blank\" rel=\"noopener noreferrer\">your online grooming course<\/a> (or you should get some, at least!) but you have to let your clients know that your opinion is not the same as a visit to the vet.<\/p>\n<p>You can let owners know when you think something\u2019s up, or if there\u2019s a condition that requires medical attention \u2013 but <a href=\"https:\/\/www.doggroomingcourse.com\/2017\/04\/distinguish-role-vet-vs-groomer\/\" target=\"_blank\" rel=\"noopener noreferrer\">don\u2019t try to diagnose a dog<\/a> just to make your clients happy! This will earn you a one-way ticket to losing your business.<\/p>\n<p>The best way to avoid this? Network with local vet offices so you always have somewhere to refer your clients.[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; top_padding=&#8221;2%&#8221; bottom_padding=&#8221;2%&#8221; overlay_strength=&#8221;0.3&#8243;][vc_column enable_animation=&#8221;true&#8221; animation=&#8221;fade-in&#8221; column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; width=&#8221;1\/1&#8243; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221;][vc_row_inner text_align=&#8221;left&#8221;][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; width=&#8221;1\/1&#8243;][image_with_animation image_url=&#8221;3718&#8243; alignment=&#8221;&#8221; animation=&#8221;Fade In&#8221; box_shadow=&#8221;none&#8221; max_width=&#8221;100%&#8221;][\/vc_column_inner][\/vc_row_inner][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;50&#8243;][vc_column_text]\n<h2><span class=\"ez-toc-section\" id=\"3_They_worry_about_bad_conditions\"><\/span>3. They worry about bad conditions<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Everyone is afraid of leaving their loved ones in a bad place, and this includes furry family members. Especially with some of the horror stories they\u2019ve been told, owners want to be diligent in researching dog groomers and salons!<\/p>\n<p>Here\u2019s a trick: have your clients take a peek at your grooming salon and setup when you first meet them. They don\u2019t need to invade your space, but giving them a quick look for themselves will give them peace of mind. They\u2019ll know their pup is in good hands![\/vc_column_text][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;50&#8243;][vc_column_text]\n<h2><span class=\"ez-toc-section\" id=\"4_They_like_being_in_the_know\"><\/span>4. They like being in the know<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Obvious, yes \u2013 but so true! Dog owners want to make sure they know <em>everything <\/em>that you will be doing. They want to know how long it will take, how you deal with any problem areas, where their pet will be staying, and so on. The best thing you can do is give them answers.<\/p>\n<p>Now, it can be extremely time-consuming to explain the complete process to every single customer. You\u2019re way better off writing up a complete list of frequently asked questions and posting it in your salon. You can also put it up on your website, so potential clients can learn more about your grooming techniques!<\/p>\n<p>This won\u2019t answer all of your customer\u2019s questions, but it will save you a bunch of time. They\u2019ll know the basics and will only be inclined to ask questions that are specific and uncommon.[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; top_padding=&#8221;2%&#8221; bottom_padding=&#8221;2%&#8221; overlay_strength=&#8221;0.3&#8243;][vc_column enable_animation=&#8221;true&#8221; animation=&#8221;fade-in&#8221; column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; width=&#8221;1\/1&#8243; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221;][image_with_animation image_url=&#8221;3720&#8243; alignment=&#8221;&#8221; animation=&#8221;Fade In&#8221; box_shadow=&#8221;none&#8221; max_width=&#8221;100%&#8221;][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; top_padding=&#8221;2%&#8221; bottom_padding=&#8221;2%&#8221; overlay_strength=&#8221;0.3&#8243;][vc_column enable_animation=&#8221;true&#8221; animation=&#8221;fade-in&#8221; column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; width=&#8221;1\/1&#8243; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221;][vc_row_inner text_align=&#8221;left&#8221;][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; width=&#8221;1\/1&#8243;][vc_column_text]\n<h2><span class=\"ez-toc-section\" id=\"5_They_are_smart\"><\/span>5. They are smart<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Your dog grooming clients know how a business should be run, and they most likely have some knowledge of proper grooming. It\u2019s in your best interest to level with them, and never talk down to your customers.<\/p>\n<p>Providing information is vital \u2013 but if you act as though your clients don\u2019t have any common sense, you\u2019re in for a world of trouble. No one likes being patronized, especially when their beloved pet is involved.<\/p>\n<p>We trust that you have great people skills, so inform and be polite \u2013 always![\/vc_column_text][\/vc_column_inner][\/vc_row_inner][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;50&#8243;][vc_column_text]\n<h2><span class=\"ez-toc-section\" id=\"6_They_appreciate_the_advice\"><\/span>6. They appreciate the advice<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>With that last point in mind, don\u2019t be afraid to offer advice to your clients. Dog grooming is an essential part of keeping pets happy and healthy, and it should never be neglected. A few tips and tricks to help your customers better care for their pal will help both of you in the long run.<\/p>\n<p>Not only will it prevent matting and other problems, you\u2019ll be spreading proper techniques that will pass through the grapevine![\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; top_padding=&#8221;2%&#8221; bottom_padding=&#8221;2%&#8221; overlay_strength=&#8221;0.3&#8243;][vc_column enable_animation=&#8221;true&#8221; animation=&#8221;fade-in&#8221; column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; width=&#8221;1\/1&#8243; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221;][vc_column_text]Getting to know your dog grooming customersis super important if you want to run a successful business. You need a solid client base for your grooming salon to both maintain and grow your credibility (and your referrals!). Put an emphasis on learning about each client and furry friend that comes through the door![\/vc_column_text][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;50&#8243;][vc_column_text]\n<h3 align=\"center\">Find out the <a href=\"https:\/\/www.doggroomingcourse.com\/2017\/04\/6-things-dog-grooming-clients-will-ask\/\" target=\"_blank\" rel=\"noopener noreferrer\">top questions your dog grooming clients will ask<\/a>, and be prepared to give them a good answer!<\/h3>\n[\/vc_column_text][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;50&#8243;][recent_posts style=&#8221;default&#8221; category=&#8221;all&#8221; columns=&#8221;3&#8243; posts_per_page=&#8221;3&#8243;][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>Find out the top 6 things you should know about every dog grooming client before they walk through your door!<\/p>\n","protected":false},"author":5,"featured_media":3721,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[3,5],"tags":[],"ppma_author":[353],"class_list":{"0":"post-3714","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-business","8":"category-career-advice"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.8 (Yoast SEO v26.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>6 Things to Know About Your Dog Grooming Clients - Sniffin&#039; Around<\/title>\n<meta name=\"description\" content=\"Running a grooming business means you&#039;ll meet tons of new people. 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